Frequently Asked Questions

FAQs

About Inofia

Every part of the Inofia mattress has been carefully designed, to be well thought out. From the 7-Zone ergonomic support base to the natural rubber latex and quilted removable cover.
The Inofia Mattress comes with a 10 Year limited warranty. Make sure to register online within 7 days of purchase.
Inofia’s mattresses are CertiPUR-US certified, meaning all our foams meet the following health and environmental standards: Low emission (low VOCS) for indoor air quality Made without prohibited Phthalates Made without Ozone depletes Made without PBDEs Made without Mercury, Lead and heavy metals Made without Formaldehyde

If you would like to return your Inofia mattress, please contact us on support@inofia.co.za . You will receive a refund within 7 days.

After you receive your Inofia Mattress, you can sleep on it for up to 100 nights before you decide whether or not you love it. If you’re not completely satisfied, please contact us on support@inofia.co.za and we will refund your money, in full. We do know that while the Inofia Mattress is good to go from the start, an adjustment period can be needed for some people which is why we require you to try the mattress for at least 30 nights.

About Inofia Mattresses

Inofia provides FREE shipping on all products.

You could compare getting used to your new mattress to the same process as getting used to new shoes. The mattress you previously owned had time to adapt to your body shape and soften. When you sleep on a new mattress, it is possible you may feel a slight discomfort at first, and that is why we recommend trying your mattress for at least 30 days before considering a return.

A layer of convoluted Foam is placed on the bottom of the normal memory foam to allow freedom of movement during the night; it doesn’t restrict your movement. And, when you do move, you’re unlikely to disturb your partner. because this mattress is good at absorbing movement.

About Inofia Pillow

The unique construction and technology in the Inofia Pillow make it perfect for any type of sleeper, whether you sleep on your side, stomach or back. The Inofia Pillow will provide the proper contouring support you need for a great night’s sleep.

The outer cover of the Inofia Pillow is completely washable. The inner foam core should not be cleaned nor get wet. If necessary, to clean, spot clean with a damp cloth and mild detergent and then let completely dry.

About Inofia Mattress Topper

The Inofia topper cover is completely machine washable with the following care instructions: You may wash with COLD water and regular detergent. DO NOT BLEACH, DRY ON LOW HEAT OR AIR DRY, DO NOT IRON

During the first 100 nights the trail applies, if you are not totally satisfied you may return the mattress to us for a full refund, however we recommend a breaking in period of 60 nights. look under the 100 night free trial.

Note: You will have to bare

Yes, there is a 10-year limited warranty against structural and craftsmanship Defects.

Pro Rata Calculation – Purchase Price / 10 years = x

x multiplied by number of years since purchase 

This will provide you a replacement or repair cost.

Inspection and transport cost not included.

Shipping & Return

Your Inofia mattress is rolled, vacuum-packed and then shipped directly from us to your doorstep. All Inofia mattresses are brand-new and waiting to be delivered to you. After placing your order, you will receive a delivery confirmation via e-mail then a second email with tracking details.

Delivery takes 3 -7 working days within South Africa and 5 -10 working days to other countries across the African continent.

During the first 100 nights the trail applies, if you are not totally satisfied you may return the mattress to us for a full refund, however we recommend a breaking in period of 60 nights. look under the 100 night free trial.

Note: You will have to bare

Yes, You would have to cover the cost of the transport
Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.
    Your Cart
    Your cart is emptyReturn to Shop